Your privacy is important to us. This policy explains how we handle your personal information on kelanovetio.com and your rights under Australian law.

Personal Information Collected

We only collect the information necessary to provide guidance, improve our content, and respond to your requests.

• Contact details such as name, email, phone, and address upon message submission.
• Details about your inquiry including selected topics, asset range, and preferred contact method.
• Technical and usage data such as browser type, device, and usage patterns for site improvement.
• Any feedback, stories, or suggestions you share with us voluntarily.

How We Use Your Data

Your information is used to provide responses, enhance user experience, and ensure secure site operation.

• Replying to questions, requests, or shared feedback you submit.
• Improving articles, guides, and user experience based on aggregate visitor feedback.
• Providing relevant updates on guides, if you choose to subscribe.
• Ensuring security and privacy standards are maintained as per Australian requirements.

Legal Basis for Processing

We process your data in compliance with the Australian Privacy Act and local regulations.

Collection and processing is based on your consent and for the legitimate function of delivering requested information or responding to your requests.

Information Sharing

Your information is treated as confidential and will only be shared where necessary.

• With trusted technology providers who support our site operation, under strict privacy controls.
• If required by law, regulation, or government request, your data may be disclosed as mandated.
• If kelanovetio.com undergoes a reorganisation, your information may be transferred subject to the same privacy policies.

Data Security

We use security measures appropriate to the sensitivity of your information to prevent loss, misuse, or unauthorised access. However, no system is entirely risk-free. Please contact us if you have concerns.

Your Rights

You may access, amend, or request deletion of your personal data held by us.

• Request a copy of the personal data we hold about you.
• Request corrections if information we store is inaccurate.
• Ask us to delete your information, unless required for legal or operational needs.
• Withdraw consent for processing, affecting only future activities.

Cookie Use and Preferences

We use cookies to analyse usage and improve your website experience. Some cookies are essential for secure function, while others are optional.

Read Cookie Policy Read Cookie Policy

Contact Us

For any privacy concerns, please use our contact form or direct requests by email, phone, or mail.

Policy Changes

We may update this policy to reflect changes to our practices or regulations. Please revisit regularly for the latest version.